A client situation this week sparked an internal debate at Kalypso over the question of whether it is wiser to improve a process and then implement an enabling technology or use the implementation of a software system as a driver of process change. The particular area of interest was the portfolio management disciplines of a large diversified products company. Is implementing a system putting the cart before the horse?
Many of us have experienced the trials and tribulations of product and portfolio management (PPM) process and technology implementations in new product development. Finally completing an implementation after the business case justification, executive alignment, software acquisition, design, testing, training and data loading can be somewhat anti-climactic.